To contact the Healthline team call 0800 358 5453.

Counselling Support

Any students who require counselling support during this time, please click the link below to go to our wellbeing page giving links to free services available.​​​​​​​

From the Hawke's Bay DHB:  A local triage number has now been set up to connect you with support if you are feeling distressed or anxious as a result of COVID-19. This could be because you have an employment issue, or you are feeling cut off from society due to self-isolation, or struggling to feed your family.

So if you or someone you know needs to speak to someone, call 0800 561322. This is a non-emergency number.

The triage line is open 8.30am to 5pm, Monday to Friday (excluding public holidays).

Healthcare Links

Directions Youth Health Service are still available and delivering both health and wellbeing support, give them a call on 0800 967 742.

If you need any information relating to COVID-19, visit the Ministry of Health's website:

Hawke's Bay DHB Emergency Mental Health Services

0800 112 334

​​​​​​​This service is free, 24 hours, 7 days a week crisis support for anyone of any age.

This service also has access to doctors on call, medicine, and emergency intake. 

When you call, you will be offered a set of options where you can be connected to the Emergency Mental Health Service or the best service to match your needs.​​​​​​​

Other Contact Numbers

  • Depression Helpline 0800 111 75
  • Lifeline 0800 543 354 or 0800 LIFELINE
  • Samaritans 0800 726 666
  • Youthline 0800 376 633
  • Red Cross : 027 8019661 or [email protected]
  • Alcohol and Drug Helpline : 0800 787 797
  • Napier Community Mental Health and Addictions: 06 834 1815 ext. 4220
  • 0800 942 8787 / www.whatsup.co.nz. A safe place for tamariki and rangatahi to talk.
  • Mental Health Crisis: 0800 800 717
  • Healthline for advice from trained registered nurses: 0800 611 116
  • Suicide Prevention Helpline: 0508 828 865
  • Family Services 211 Helpline for help finding and direct transfer to community-based health and social support services in your area: 0800 211 211
  • Family Services Directory online
  • Unite Against COVID-19: Family and sexual violence prevention for help and support if you’re experiencing family violence or sexual violence.


If you have concerns about the safety of a young person and there is immediate danger please contact the Police on 111. You can contact Oranga Tamariki on 0508 326 455.​​​​​​​

The Ministry of Education has updated the well-being information on their website, please visit the link below for further information about mental wellbeing; supporting young people at home; manging self-isolation; accessing healthcare and other topics.

The link below is a facebook page working in partnership with Tihei Mauri Ora HB to support and inform our Hawkes Bay Māori and Pasifika Community with key messages during this COVID 19 period.

Tihei Mauri Ora Facebook Page

This link is to the facebook page for the Hawke's Bay Pacific voice for Tihei Mauri Ora, this page shares covid 19 messages and local stories.We also provide support for whanau.

Hawke's Bay Pasifika Community

Information Hub for Pasifika Parents and Families

Kia orana, Noa’ia, Talofa lava, Mauri, Mālō e lelei, Tālofa, Ni Sa Bula Vinaka, Fakaalofa lahi atua and Mālō ni, we’ve created an online info hub for Pasifika parents, families and communities to support learning during Alert Level 4. You can find the information hub here. There are helpful updates on how COVID-19 impacts education and links to learning resources including:

We’d encourage you to check the info hub page regularly – it is updated daily.

Kia Manawaroa: Information hub for whānau Māori

Kia Manawaroa is our dedicated channel for whānau Māori with tamariki and rangatahi in the education system. This pānui includes updates about changes and opportunities in the education system, positive stories of Māori achieving success as Māori, and advice for whānau supporting their tamariki and rangatahi through their unique learning journeys. In times of COVID-related change, Kia Manawaroa focuses on providing practical information to help whānau and is sent out as and when significant changes or announcements are made. Please share Kia Manawaroa with your networks and encourage them to subscribe:

If you have any questions or comments about Kia Manawaroa, please write to us at [email protected]

Kainga Pasifika Services